Playlist Planner
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Support
Frequently Asked Questions
Can't find what you're looking for? Email us at
help@playlistplanner.com
Using Spotify with Playlist Planner
I clicked a song link and got the error "Playback of protected content is not enabled." How do I fix this?
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I clicked a song link and it opened in my browser instead of the Spotify desktop app. Is that normal?
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Do I need a Spotify account to use Playlist Planner?
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Can my studio or gym use Playlist Planner to stream music publicly?
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Using Apple Music with Playlist Planner
I clicked an Apple Music song link and got an error or the song wouldn't play. What do I do?
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I clicked an Apple Music song link and it opened in my browser instead of the Apple Music desktop app. Is that normal?
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Do I need an Apple Music account to use Playlist Planner?
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Can my studio or gym use Playlist Planner to stream Apple Music publicly?
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Plans and Billing
What happens when my 7-day free trial ends?
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Can I cancel my subscription anytime?
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Can I upgrade from Basic to Unlimited?
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Can multiple instructors at my studio share one account?
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BPM and Tempo
How was the BPM determined for each song in the library?
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What is the difference between the BPM listed and the double time or half time tempo? Why do some songs feel faster or slower than their BPM suggests?
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For Instructors New to Beat-Based Classes
What's the typical BPM range for different class formats?
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What BPM works for which exercise? (And how do I use the half beat?)
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Search & Filters
Can I search by just one filter, like genre only?
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How does the genre search work?
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What is the difference between BPM search on Basic vs Unlimited?
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How do I search by song duration?
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Why do I only see 25 results when I search?
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The Song Library and Features
Why does my library look unorganized when I first log in?
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What does the ½ BPM column mean?
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How does Smart Suggest work?
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A song I want isn't in the library. Can I request it?
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Is my playlist data saved automatically?
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Account and Privacy
How do I delete my account?
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Is my data shared with Spotify or any third party?
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Is my data shared with Apple Music or any third party?
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